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FAQ's / Support
 

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Credit and debit card payments are increasingly becoming the preferred method of paying for purchases. By not providing customers this option, you may discourage them from doing business with you. This can cost you lost revenue and lost customers. Just how much? Some surveys show that the amount purchased in a give transaction actually increases when using a card as the method of payment and some customers say they select merchants based on the cards a merchant accepts. IMS makes it easy for you to do in a way that makes sense for your business – and your customers.

 

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IMS can often activate a new merchant account in as little as three days. Our complete application is available online or we’re happy to help you complete your application over the phone. We then overnight the completed agreement to you, indicating where your signature is needed. Just return the signed agreement, along with a cancelled check, by return overnight. If approved, your terminal and start-up kit will be sent to you the next day. It’s that easy.

 

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The most common reason merchant account approval is delayed is incomplete information on the application. Making sure all the information you provide is complete and accurate eliminates delays so you’re able to start accepting credit cards, debit cards, checks and gift cards right away.

 

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At IMS, we don’t believe that you should pay for anything that doesn’t benefit you. So, when you see your IMS merchant account statement, you won’t see the standard industry fees that other payment services providers charge – like bundled pricing, qualified or non-qualified rates, statement fees, warranty club fees, membership club fees, annual fees and others. With IMS, you always know what you pay – without hidden charges, add-ons and surprises. We’re even happy to show you what we make. How’s that for transparency?

 

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Just give IMS a call at 1.800.689.0543. We can talk to you about what you need, what you prefer and what we can offer. If you decide to make the move to IMS, we can take you from application to activation in as few as three days. So, you’re able to take advantage of our innovative service that includes – the industry’s lowest rates, transparent pricing and fees, state-of-the-art system, FREE supplies and a lifetime warranty on equipment and customer service 24 hours a day, 7 days a week, 365 days a year.

 

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No it isn’t. All our clients are asked to complete our application either online or by calling one of our customer service representatives. In fact, we can get an agreement for your signature in as little as a day and activate new accounts in as few as three days.

 

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At IMS, we really do mean what we say about our relationship being a partnership. So, we encourage you to call immediately if you ever experience a problem or have a question. A live human being is always available, every hour of the day, every day of the year.